Help Center
Find answers to common questions about our services
Shipping & Logistics
Track shipments, understand shipping options, and manage deliveries
Learn more →Shipping & Logistics
How do I track my shipment?
You can track your shipment by visiting our tracking page and entering your tracking number. You'll receive real-time updates on your shipment's location and status.
What shipping options are available?
We offer Standard, Express, and Overnight shipping options. Our specialized services include temperature-controlled transport, high-value goods handling, and white-glove delivery.
How do I schedule a pickup?
After logging into your account, go to the Shipments page and click "Create New Shipment". Fill in the pickup details, and our team will contact you to confirm the pickup time.
Security Services
How do I request security services?
Navigate to the Security page in your client portal and click "Request Security". Fill out the form with your site details, required guards, and any special requirements.
How do I report a security incident?
Go to the Security page and click "Report Incident". Provide details about the incident, severity level, and attach any relevant photos or documents.
Are your security guards armed?
We offer both armed and unarmed security services depending on your needs. You can specify this requirement when requesting security services.
Storage Solutions
What types of storage do you offer?
We offer climate-controlled storage, cold storage, secure vault storage, and standard warehouse storage. All facilities are monitored 24/7 with advanced security systems.
How do I request storage space?
Visit the Storage page in your client portal and click "Request Storage". Specify the type of storage, space size, duration, and any special requirements.
Can I access my stored items anytime?
Access hours vary by facility and storage type. Most standard storage allows 24/7 access with advance notice, while secure vault storage requires scheduled appointments.